- Your return/exchange request is submitted within 30 days on the date of purchase.
- Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
- Your return/exchange request is from Our Website, Express Marketplace, or Amazon only. Otherwise, please contact the retailer of where you purchased the item so they can further assist you with your concern.
- For International returns (no exchange available), you must purchase your own shipping label to ship the item/s back to us.
- We can only provide a free return/exchange once.
Once our facility has received your return and fully inspected it, we will immediately release the funds. Please allow up to 3-5 business days for the refund to be issued. If it’s been longer than the said time, please contact your banking company for an estimate of when you can expect to see the funds on your bank statement.
We offer free shipping on all orders within the contiguous U.S.
Orders with expedited shipping that is placed after 2:00 PM (EST) will not ship the same day. Please note that orders do not ship on Saturdays or Sundays.
We stand behind the quality of our products. If you experience any material or craftsmanship flaw upon reception, please contact us at firstname.lastname@example.org so that our customer support team can further assist you.